What does home insurance do?
There are two types of household insurance policies.
- a) Buildings insurance protects you against damage to the structure of your home including fixtures and fittings.
- b) Home contents insurance protects you against damage or loss of the possessions that you would normally take with you if you moved.
Both policies cover you against a stated list of perils for example: fire, theft, flood and storm. Moreover, such policies also cover your legal liabilities as a homeowner and occupier.
What factors should I consider before buying household insurance?
Start by reading the policy terms and conditions to confirm that the cover it provides is to your satisfaction. To note any significant exclusions check your Basic Cover and clarify all details with your insurer.
This generally includes cover for your Buildings and/or Contents against damage or loss by any of the following causes:
- Fire, explosion, and smoke
- Theft or attempted theft following violent entry
- Leakage of water or oil
- Civil commotion and malicious damage
- Collision or impact by vehicles, aircraft or animals
- Storm or floods
- Breakage or collapse of radio, television or satellite dish aerials and their fittings and masts
- Falling trees, lamp posts, electricity, flag and telephone poles or any part of them
Additional coverage may include accidental damage, frozen foods and personal accident cover. Furthermore check out the exclusions and excesses. The exclusions explain what your policy does not cover whereas the excess stipulates the amount you will be required to pay in the event you make a claim.
Excesses are applied to a range of claims. Check these when you buy your policy and at each renewal date. Extensions of Cover - some insurers will widen your policy to cover "accidental damage" for an additional premium. Under a conventional contents policy ("indemnity" or "new for old") your persian carpet, for example, would be insured if it were burned, damaged by leaking water or ruined by malicious vandals. It would not be covered if you spilt a bottle of wine over it. This is known as accidental damage and can be a valuable extra protection.
"All Risks" is cover for items which you regularly take out of the house such as jewellery, digital cameras and other valuable items. These can be listed in the policy under an "All Risks" section. Again, an extra premium is payable. This would ensure that such items are covered also when used outside your home, even when you are abroad.
How often should I review my policy?
There are four events that should trigger a review of your policy:
1. When your policy comes up for renewal - Take the time to review your coverage and call your insurance advisor with any questions/concerns that you may have. Regularly review the sum insured for building and ensure that it adequately reflects the full costs of rebuilding your home, including professional fees and site clearance. You are also required to advise your insurer of any other material facts / changes to the risk.
2. Major purchases or alterations/improvements to your home - If you have made any major purchases, make sure that you have adequate coverage. And, don’t forget about gifts. If you have received a diamond engagement ring or if a member of your family has bought you expensive artwork, talk to your insurer. If you have made major improvements to your home, or added new structures to your home speak to your insurer. Keep receipts and records in case you need to forward copies to your company.
3. You have made your home safer - If you have installed a fire/burglar alarm system make sure that your insurance company knows about these improvements since this may entitle you to some benefit.
4. Major lifestyle changes – Marriage, separations, or adult children who move back into the family home, can all affect your homeowners insurance. When people move in or move out, they take their belongings with them. And you may need additional coverage if there is a sizable increase in the value of the belongings in your home. Starting a home-based business can also trigger changes in your coverage. You will need to get additional coverage for business liability and equipment. What should I do if I need to make a claim?
- If you have suffered from theft, malicious damage or vandalism, report this to the police immediately.
- If you have lost credit cards or cheque books, inform your bank immediately, a delay of even a few hours could prove expensive for you.
- All insurance policies set out clearly the risks they do and do not cover. Read your policy carefully and make sure that the loss you have suffered is covered by your policy.
- Decide which policy – buildings, contents or both - to claim under. If you are not sure, call your insurer for advice.
- Fill a claim form.
- If you are entitled to a new replacement (or new for old) than you can claim for the full cost of repairing or replacing it with a new item if the object has been stolen or destroyed.
- As is more common if you have an indemnity policy then you must deduct an amount to represent wear and tear.
- If you find it difficult to get estimates quickly (for example, if damage is widespread in your locality as a result of flooding), send the claim form to the insurance company straight away and tell them you will send estimates as soon as possible.
- If temporary repairs have to be done to prevent further damage, arrange for the work to be done and keep bills. The cost may form part of your overall claim.
- It is important to keep damaged items because the insurance company may wish to see them.
As soon as the insurance company gets your estimates it will either:
- Pay your claim, or
- Arrange for a surveyor to call on you, or
- Send a loss adjuster to handle the whole claim.
The surveyor is employed by the insurance company and will arrange with you the basis on which your claim will be settled. Insurance companies usually want to see evidence of ownership and value of property which has been lost or damaged. It is important to keep, if possible, receipts and professional valuations. If you do not have these ask the insurance company what other evidence they will accept.
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